Xtend-Life is a specialty, research-based manufacturer in New Zealand developing unique supplements & skincare

Not 100% happy with your purchase from us?

Send it back within 365 days (a full year) of the purchase for a full refund.  Xtend Life does not want you to have any product from us that does not fully meet or exceed your expectations. When requesting a refund, the cost of shipping the items back is the responsibility of the customer not Xtend-Life.

If you need to return a product for any reason - we make it easy for you. You can either call us on any of our contact numbers or you can email us with the details at refunds@xtend-life.com

There is only one condition to our policy, we will only refund one opened bottle or tube of each product. So if you are not happy with a product and you have more than one bottle or tube of each, please don't start the second one. Any product you are requesting a refund for must be returned to us irrespective if it is empty, opened or unopened.

The following information is required to help speed up the processing time:

  • Your name
  • Order number (this is the number that you receive on both your email confirmation and the invoice which comes with the product)
  • Product name(s) 
  • Product batch number and expiry date
  • Your concerns regarding the product (this would be appreciated as your feedback is very helpful for us, however it is not required.)
  • Any other details which you think could be helpful (again, this is optional).

Our customer care staff will contact you within two business days of receiving your email. Once we have received this information, we will then issue you with a return authorization number so that the requested refund / return can be processed as quickly as possible.

When a refund is processed, the only deduction is towards the original shipping costs, whether or not this was invoiced originally. We do not make any other deductions. If the requested refund only covers part of your purchase and the products retained still have a value of $60 or more we will waive that deduction.

If you have any questions on any issues, please don’t hesitate to call or email us at any time. For our contact details, please
click here

Missing orders

There is no risk to you! If tracking shows that your order has not been delivered within the expected shipping time, please notify our Customer Care team to allow us to commence an investigation. Thereafter, we will replace any lost order free of charge.

In most cases the replacement can be shipped after an investigation is completed.

Xtend-Life takes no responsibility for orders that are stolen once delivered. Proof of delivery is indicated by the tracking information provided by the shipping service. Therefore, no refund or replacement would be forthcoming.

Made in New Zealand Made in New Zealand
Natural Ingredients Natural Ingredients
Free DHL Express (3-5 Business Days) Courier Over $125 (US only) Free DHL Express (3-5 Business Days) Courier Over $125 (US only)
Trusted Brand for 25 Years Trusted Brand for 25 Years
365 Day Guarantee 365 Day Guarantee