Xtend-Life is a specialty, research-based family-owned manufacturer in New Zealand developing unique supplements & skincare
Xtend-Life has created this privacy statement in order to demonstrate our firm commitment to privacy.
Effective Date: Sep 21,2021
The following discloses the information gathering and dissemination practices by Xtend-Life Natural Products (Intl) Limited for this Web site: (https://www.xtend-life.com).
Xtend-Life are committed to meeting or exceeding the standards set out by the California Consumer Privacy Act ("CCPA") and General Data Protection Regulation ("GDPR").
Personal Information We Collect
To register for an account, we will ask for your name and email address. When you make a purchase from our website we will collect the following additional personal information: Your postal address information and credit card details. Optionally we may collect your phone number(s).
When subscribing to one of our mailing lists we will collect your name and your email address.
Information you give us
What personal data might you supply to us?
How and why we process your personal data:
Account information: Information about you that relates to your or your employer’s account with us. This information may include your name, your email address, and your telephone and/or mobile number.
We will process this data to maintain your account with us, to provide our services to you, to communicate with you and to back up our database. The reason we process this data is to ensure the proper administration of your account and our business (our legitimate interests) and, where you have entered into a contract with us, for the purposes of fulfilling our contract with you.
Registration Information: Information you provide when you register to use our Website, participate in discussion boards or other social media functions on our site, enter a sweepstake, promotion, or survey, and when you report a problem with our site. The information you give us may include your name, address, email address, and telephone number.
We will process this data so we can deal with your registration, or other communications or applications, or to address your query or concern. The reason we process this data is to ensure the proper administration of your registration and our business (our legitimate interests).
Transaction Data: If you purchase goods and/or services from us, you will need to provide certain information to us so that we can supply those goods and/or services to you. The information you supply to us may include your name, your contact details, your credit card details, and other information relevant to your transaction.
We will process that data in order to perform our contract with you and to fulfil the transaction. This is also our reason for processing the data (our legitimate interest).
Communication Data: If you communicate with us, we may process the information contained in your communication (for example an email, chat box session, forms, letters, or faxes, etc). This information may include your name and contact information, the content of your communication, and any metadata our Website generates where you communicate with us using the contact form available on our Website.
We will process that information so we can correspond with you and keep records of such correspondence. The reason we are processing this data is to ensure the proper administration of our business (our legitimate interest).
Notification Data: Where you have purchased goods/services from us, or where you subscribe to receive our email notifications and/or newsletters, we will process your data so that we can send such email notifications and/or newsletters to you. If you prefer not to receive such communications, please click the unsibscribe link provided in the communication.
The legal basis for us processing this data is that you have consented to such processing.
Regulatory Data: We may process your data if we need to do so in order to comply with our legal and/or regulatory obligations so that we can protect the vital interests of you or another natural person.
The reason we will process such data is to protect the vital interests of you or another natural person.
How We Use Your Personal Information
If you only subscribe to our newsletter, we will only use your information to send you newsletters. No other promotional material will be sent to you based on your newsletter subscription.
When you provide us with personal information, we will use it to process and ship your order, or alternately to send you newsletter(s) to which you subscribe.
Information you provide to us will also enable you to use services we may provide through our website, including enabling you to join our membership program, and allow us to process any transactions you initiate.
When you provide us with personal information, this provides us with permission to use that information solely to provide the products and services that you have requested or purchased from us.
It will also help us communicate with you, based on your preferences, our latest news or special offers that might provide you with added value.
We do not disclose personal information to any third party apart from those directly involved in the shipping of your order.
We use a third party to send our email newsletters and only provide them with your name and your email address. No other personal details are shared with this party.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not share, sell or rent your personal information to third parties.
Access To Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, update or delete/deactivate your account by making the change on your 'My Account' page or by emailing our Customer Support at email@example.com or using our contact form. We aim to respond to your request to update your personal information within three business days.
We will retain your information for as long as your account is active or as needed to provide you with service. If you have previously purchased a product from Xtend-Life, we will retain your information as necessary to comply with our legal obligations, and resolve any disputes that may arise and provide you with service.
Removal of Personal Information
If you want your personal information removed from our systems, you can contact our Customer Support Team by visiting our contact page or by emailing them directly at firstname.lastname@example.org.
Personal information removal requests will be processed within 14 business days.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We use other third parties such as shipping companies to fulfill orders, a credit card processor to bill you for goods and services, and an email service provider to send out email newsletters and promotions on our behalf.
We also use a Live Chat system to assist you if you have questions while using our site(s) or inquiring about an order.
When you make a purchase from an Xtend-Life site, subscribe to a newsletter or use the Live Chat system, we will share your personal information only as necessary for the third party to provide that service.
Information Automatically Logged
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
Cookies and Other Tracking Technologies
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help".
We set a persistent cookie to store your password, so you don't have to enter it every time you login. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
The Persistent cookie is also used to identify how you arrived at our website. This is because we have a network of affiliates and we rely on cookies to ensure that affiliates are given credit for visitors when applicable. This information is not made part of any file. We do not compile any profile of visitors to our website.
If you reject cookies, the site should still function correctly, but you may have problems with adding multiple products to our shopping cart or be able to log into your account.
Technologies such as: cookies, beacons, tags and scripts are used by Xtend-Life Natural Products (Intl) Limited and our partners [marketing partners], affiliates, or analytics or service providers [ online customer support provider]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5 and Flash LSO to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
As you browse this website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, Google Remarketing, then enables us to present you with retargeting advertising on other sites based on your previous interaction with this website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of Google Remarketing and their partners' targeted advertising.
Links To Other Sites
This Web site contains links to other sites that are not owned or controlled by Xtend-Life Natural Products (Intl) Limited. Please be aware that we, Xtend-Life Natural Products (Intl) Limited, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personal information. This privacy statement applies only to information collected by this Web site.
Testimonials And Product Reviews
We post customer testimonials and reviews on our web site which may contain personal information. We do obtain the customer's consent prior to posting the testimonial or review to post their first name and first letter of their last name along with their testimonial or review. If you would like to request to have your testimonial or review be removed you may contact us at email@example.com or by using our contact form.
Our Web site offers publicly accessible blogs where visitors may place comments. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog comments history, contact us at firstname.lastname@example.org.
Social Media Features and Widgets
Information collected for the Newsletter is used to send newsletters only and no other promotional material will be sent based on your subscription.
Text Marketing and notifications
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 6 per month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.
You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted for as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
Xtend-Life Loyalty and VIP Program
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, bankruptcy proceedings or legal process served on our Web site or to any other third party with your prior consent to do so.
In the event Xtend-Life Natural Products Limited goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information as well as any choices you may have regarding your personal information.
When using PayPal, we do not store PayPal credentials. However, customers who wish to pay for their orders using PayPal are still required to enter their delivery address and contact information in order for us to process the purchase.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We use Shopify secure to ensure the security and privacy of our on-line systems, and follow industry best practice in the maintenance and monitoring of security updates, while using multiple vendors to protect our systems from vulnerabilities and malicious software. Our site uses secure encrypted forms for customers to place their product orders. Through these secure forms we collect contact information, shipping details and credit card info. If you have any questions about security on our Web site, you can contact us at email@example.com or via our contact form.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions about this privacy statement, the practices of this site, or your dealings with us please either telephone us toll free on 1 888 487 9304 if in the US or Canada or, (64) 3 384 2116 if in another country. Or alternatively contact us here or via postal mail at PO Box 19640, Woolston, Christchurch 8241, New Zealand.
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