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Back to Normal?

Well almost!  As at the beginning of this week all admin and customer relations staff were able to come back to the offices and warehouse water and power had been restored.

Production recommenced this Monday so we have been able to avert running out of stock of any products.

We have also started off another three additional customer relations staff and they have begun their four weeks of training.  This is to help ensure that we will avoid the back log of emails in future which sometimes can occur.

Well almost!  As at the beginning of this week all admin and customer relations staff were able to come back to the offices and warehouse water and power had been restored.

Production recommenced this Monday so we have been able to avert running out of stock of any products.

We have also started off another three additional customer relations staff and they have begun their four weeks of training.  This is to help ensure that we will avoid the back log of emails in future which sometimes can occur.  We are still a little behind with some emails but up to date with the processing and shipping of all orders.

Although there is still a lot of 'one off' work to do in order to completely get back to normal we are now ready to resume our regular blog items and weekly newsletters.

I would like once again to sincerely convey our appreciation on behalf of all staff for the gracious way that our customers handled the delays in their orders, and of course for the overwhelming number of letters and emails of support.   It has really given everyone a real boost and offset other aspects of the earthquake which we have all had to some extent from totally destroyed houses to 'liveable' damage.

For those readers who have been following the blog entries I am sad to say that David's wife did not survive the earthquake.  We all feel deeply for him.

Other than this personal tragedy we have got through this event relatively unscathed...Unlike other businesses in the CBD which have been totally destroyed and many livelihoods lost.   But, then the devastation that we have witnessed is small in comparison to the events that took place in Japan soon after ours.  Most of the rescue teams had finished their rescue work in Christchurch and were in the recovery mode so they were able to be sent immediately to Japan to help in rescue efforts there...

There is no doubt that events such as this certainly cause one to sit back and reflect.  We read about these types of natural disasters and see them on TV and they are usually in some third world country and we watch them unfold in the comfort of our lounges.  But, when it hits in your own back yard it certainly gives you a better understanding of what people in these other countries who are affected have to go through, particularly those with a less developed infrastructure and rescue systems.

I personally never used to be too concerned about maintaining a 'survival kit' but I confess I will now put together the basics.  So many things we tend to take for granted...such as power, water and sewage, but these services can easily be lost through a natural event.  If you live in an area which has a potential for a large earthquake, tsunami or some other natural disaster it would make sense to have on hand some non-perishable food in cans and a decent store of drinking water.

Perhaps consider a small generator which you could at least plug your freezer into so you don't lose your frozen food and can provide some lighting.  Before last Sept we here in Christchurch never considered that we would ever see devastation in the scale that we have it...so, you never know.

The future for Christchurch?  Personally I think that it is better than ever, and it was always good.  Although the CBD is destroyed there is a chance to now build something really good.  The majority of Christchurch people are positive and the rebuilding is getting underway.

Hopefully the devastation in Japan will be the last we see in the world for quite some time...but, nonetheless be conscious of what could happen and do your best to be as prepared as practical.

We have had a number of customers call us asking about Potassium Iodide tablets for radiation protection.  We will do an article about this shortly...but, basically unless you are likely to be subject to massive amounts of radiation there is no benefit in taking them and the protection only lasts for 24 hours.  There is no risk of massive exposure in the US as a result of what is going on in Japan at the moment.

13 Comments

  • “So happy to hear things are almost back to normal there, but so sorry to hear about David’s wife. Being adopted at 18 months of age, and never having known, and for the most part now I’d say that I’ve too, lost all my true relatives as well, so I know how that feels. But I still will continue to order from you, despite the fact, of my extremely low budget, due to the fact I am mentally challenged and jobless, your products are now starting to make some changes, I have noticed that because of my malnutrition, that I have to have the Total Balance Unisex, the Lovaza that I take, as well as the body lotion all together to get my skin and health in tip-top shape. But, as I mentioned above great job on getting things up and running again, and my deep condolences do go out to David, and also for all of you as you continue to get yourselves fully up and running, until you reach the day that it will be, business as usual. :-) Thanks for your support, and you still have all of mine! Jimmy Kozee Nature :-)”

    Jimmy Kozee Nature March 25 2011

  • “Please express to David my feelings for his terrible loss. He is in my prayers. Harry in Buffalo, NY”

    Harry March 25 2011

  • “Dear Warren, Thank you so much for keeping us up to date. Your team efforts and pulling together to ‘bounce back’ is sooooooo inspiring. Well done to you all ! Dear David, I don’t know you, but my heart aches deeply for your loss… I know that words are futile, but just know that we are praying for you all in this difficult time. Sincerely, Alexia”

    Alexia March 24 2011

  • “All at xtend-life, All the best for your good work and to know that you are picking up the pieces and coming back to life as it were before the disaster. Yes, the orders were delayed but I knew they would come through and for this I am are very thankful – I just received mine on the 19th of March. We pray and hope that things will stabilize and that we’ll continue enjoying the same amount of support and care from your staff as has been the case in the days gone by. My thoughts and prayers are with David who lost his wife, let him take courage, we are all passers by. Thanks soooooo much! Benson Nairobi, Kenya”

    Benson March 24 2011

  • “Dear Warren and staff of Xtend life. I did not know of the quake as I was in the hospital at the time. I am terribly sorry, especially for Dave, and am pretty upset that some people have canceled their orders. I had the same experience years ago, so can understand firsthand what it feels like. I live in earthquake country – we had a bad one five years ago in which many houses came down and people died – after which I bought a camper and stacked it with clothes, bedding, water, food and now – of course – I am going to put the Xtend products in there as well. The earth is on the move, and we all have to be prepared in one way or another. I admire your heroic efforts and wish you all all the best and a speedy recovery. Please convey my condolences to David. My thoughts are with you all. Titia”

    Titia Holleman March 24 2011

  • “Dear Xtend-life staff, When I read that all the letters and emails of customers gave you extra strength during the very difficult times you were and are in, I regretted that I didn’t send you any message. Hereby I want to let you know that I did it deliberately because during that time I thought it would be best not to disturb you with extra emails and work (although I didn’t change, postpone or cancel my loyalty order). Now I want to let you know that since the very first moment I read about the disaster your staff, company and town were subject of my thoughts and concern! I saw a small movie of Christchurch and I was shocked and I really hoped the casualties and damage would turn out less worse. I am proud about your positive attitude and fighting spirit and wish you all the strength to handle the grief and challenges. Best regards, Max from Holland.”

    M. Boone March 25 2011

  • “Dear Warren I have been taking your products for quite a number of years now, and I have always felt I am dealing with friends and not just a ‘business’, because of your genuine concern for your customers and your wonderful staff. Hence I am truly saddened to hear that one of your Xtend-life family, David, has lost his loved one. He is in our thoughts and prayers, as are you all who suffered losses and devastations to your homes. Katie Shanghai, China”

    Katie March 25 2011

  • “Warren, I am glad everyone has a positive attitude around you, thats is 99 percent of getting through a disaster. My husband and I are loyal customers, and your products have changed our lives. We are very thankful you will be able to continue business, and we will continue to tell our friends and family how amazing your products are! ~Jenny and Greg Las Vegas NV”

    Jenny March 25 2011

  • “Thank you Warren for the update. I thought about your situation there when Japan got hit with the earthquake and tsunami…it is really heartwrenching and terrible for those people who are affected by these natural disasters. Although other countries are not experiencing this type of natural disaster in our/their own backyard…there is also a different type of (earthquake or tsunami) a disaster that is looming on the horizon that will affect all of us. That’s the economic and financial disaster that so many people are unaware of. What is happenning in the middle east (youth uprising) and the financial trouble in US and Europe will affect all of us because of global economy that we are in right now. Your are right, we need to be prepared for this as we don’t know when that will happen. We must try to be abreast of what’s going on around us in order to prepare and be of help to others when the time comes. Please kindly convey my sincere condolence to David and his family. And to everyone of extendlife staff, thank you for keeping up with work and all the best to everyone! Best wishes for the future! Susan”

    Susan P March 26 2011

  • “Dear Warren, I’m sorry that I did not make the connection. I thought you and your company operated out of Wellington. I’m glad that your lives and business are getting back to normal, and I pray that David can be consoled. I know, however, that such wounds heal slowly, if at all. I’m grateful for your products, but most especially for the care you and you company take to produce the very best supplements. Paul”

    Paul March 26 2011

  • “i`m am sorry to hear about your Xtend life`s family personal loss, my heart goes to him, God bless all of you, Rich FlA, USA”

    Rich March 26 2011

  • “Hi Warren et al, Good to hear that you’ve now picked up (most of) the pieces, and that life and business are getting back to normal. The real great loss is the loss of life, since everything else can be rebuilt – and perhaps with more determination and human unity than ever before. On another note, I’ve been following the latest news about the nuclear disaster in Japan and heard that many countries are banning food imports from that country (leafy veggies, green tea, milk, etc.). I know that Australia has gone that way, but I didn’t hear from NZ yet. I am saying this because I am a bit concerned that some contaminated food like green tea extract and other items that might be imported from Japan would end up in our food supplements. The big dilemma is that unless one know the whole life-cycle of a product "from the field to the table", as they say here, one would not know if a product made in country X has elements that originally came from another country, like Japan, in this case. Let’s say (worst case scenario) green tea leaves grown in Japan may be processed in let’s say Malaysia, and then, for instance, extracted in the US with the extract ending up in food supplements made anywhere else in the world… you get the picture. Nowhere would indicate that Japan was involved, in such a case. That would of course be quite counterproductive for anyone taking such supplements for health improvement. There are so many (valuable) ingredients in Xtend Life supplements that makes me a bit concerned that everything can actually be traced back its whole life cycle to make sure that nothing undesirable, like food exposed to Japan’s radioactivity and that of the neighbouring countries, has ended up in them. But then, I trust that a genuinely serious company like Xtend Life would indeed have all the necessary checks and measures in place to make sure that such problems won’t occur, right? Best regards, K.Camilleri”

    Kenneth Camilleri March 25 2011

  • “Re: Possible Japanese contamination. Thanks for raising this issue Kenneth. Fortunately it is not a problem for us in that we only use two ingredients that are sourced from Japan. One is the Kaneka Ubquinol CoQ10 which is from their facility in Osaka which is well out of the danger zone. Because it is produced by bio-technology in sterile conditions there is no risk for this product. The other is Wakame seaweed which we use in our skin care products. We have substantial stocks of this on hand at the moment, but we will be investigating whether future supplies will be completely clear. If there is any doubt we will change our formulation and substitute it with an alternative. Under our GMP program we follow the source of extracts and establish where the original plant was grown so we know the chain of process. So, you can rest easy. We are very much aware of these issues and we always err on the side of caution if there is the slightest doubt. By the way the NZ Government is checking food imports from Japan.”

    Warren Matthews March 25 2011

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