The following Q & A's apply to all skin care products and for your convenience are repeated in the FAQ section for each, even though some questions may apply to a different product than the one you are currently viewing. If you have a question which is not covered here please contact us by email or telephone, or via 'Liveperson' online help.
If your skincare products are so good, why aren't they more expensive?
Many people think, the more you pay for a product, the better it must be. Well, of course, there's an element of truth in this. But when you look at the skincare market, there are some outrageous prices being charged for some very mediocre products. Even the top brand names are often not what you think they are.
We've chosen a totally different way of pricing our products than most other leading skincare companies which gives you a far superior product for as little as 1/3rd the price of top brands. There is an explanation as to why we can do this.
Why don't you include an SPF factor in your skincare products?
It would be easy and inexpensive for us to add an SPF factor to our products, like many companies do. But from a philosophical viewpoint we won't do it, because of the possible health risks.
This might seem controversial, considering everything you've been told about the importance of protecting your skin from the sun. But we've done extensive research into this issue, and we have a valid reason for not including an SPF factor which you should know about.
Does 'all skin types' mean, Normal, Dry, Oily, Combination, Acne-Prone skin etc?
Yes, all of our products have been developed to cater for all skin types and all climates. This is possible because of the absence of mineral oils and other substances that would normally cause a problem on some skin types and/or block the pores.
Are there any ingredients that could cause sensitive skin to irritate more?
We have been very careful to ensure that we do not have any ingredients that are likely to irritate the skin, and we have included special nutrients that calm and soothe the skin. However, it is always possible for some people to experience some irritation if they are sensitive to certain ingredients.
Why do you not use any fragrances?
Almost all fragrances in skin care products are synthetic chemicals and many of them can create allergies or irritation. To use a 'natural' fragrance would require larger quantities and then in turn that fragrance would require additional preservative to prevent it from becoming rancid.
Does the Xtend-Life range of skincare products have an odor?
The Xtend-Life skincare products are almost odorless. There is a faint, refreshing 'natural' smell from the extracts included, but because it penetrates into the skin rapidly it quickly becomes undetectable.
Will the Day Cream with Natural Whitening reduce the appearance of freckles and age spots?
You may notice there benefits, however the extent of the benefits does vary for each individual.
Are the products Non-Comedogenic?
Can these products help with Rosacea?
Yes, a number of the ingredients can help your skin manage inflammation and help reduce the redness associated with Rosacea. Have a look at the information on Xtend-TK in the ingredient section for more information.
Is it OK to apply your products on broken or irritated skin?
Yes, it is ok to use these products and they may help the health of the skin. If there is further irritation, please discontinue use in the affected area.
When could I expect to see benefits from using these products?
This will vary from person to person, and will depend greatly on the current condition of your skin. For example, the poorer condition your skin is in the quicker you are likely to see benefits. If your skin is in good condition the results will take longer to become obvious and they will be more subtle. For example, some people will notice a difference in the feel of their skin in just days but for others it may take some weeks. We would hope that in most cases that after a couple of months you may start getting complements about the appearance of your skin.
I currently use a very expensive placenta serum which contains Keratin. Would your product be as good?
We expect that our products will work better for you! The reason for this is that the Keratin from Xtend-TK is more active and absorbs into your skin cells more effectively. Xtend-TK has successfully extracted the Keratin in a stable bio-active form. Refer to the info on Xtend-TK for more information about this ingredient.
Why do I need a separate eye serum? Can't I use the day cream or facial fluid?
This is because the area around the eyes has very thin membranes and some of the nutrients that are used in the face and body creams are designed to go deep into the skin. This is something that is not desirable around your eyes as they may become irritated. This is why we use some very special ingredients in the eye gel such as Eyeliss so you can get maximum benefits without irritating your your eyes.