We want to be as transparent as possible with our customers. We have included below some answers to frequently asked questions about our Skincare. If you have a question which is not covered here please contact us by email or telephone, or via 'Liveperson' online help.
I have acne. Is Restorative Night Cream too heavy for my skin?
No. Our formula is rich but lightweight, with beneficial properties that can support the skin, without the drying agents that are present in most acne products. While it is not specifically designed to treat acne, it’s likely that the synergistic mix of ingredients will result in fewer breakouts over time. Then you can hopefully discontinue any other products containing harsh chemicals that can leave skin feeling parched and flaky.
What are some ingredients present in the Night Cream that are not in the Day Cream?
A couple of the deeply nourishing ingredients present in our Night Cream are Shea butter and Avocado oil. These ingredients are better used during the night when the skin is doing the most restoring and repairing.
When could I expect to see benefits from using this product?
We get great feedback on our skincare product line, with most of our customers noticing some benefit with the first tube, with best results when used long-tern. Be sure you use the products as directed to achieve optimum benefits.
What is the Xtend-Life Mission?
As with all of the Xtend-Life products, our mission is to offer a product that’s better than what is otherwise available in the marketplace. While some products are cheaper and others are more expensive, our products are designed with the health of your skin in mind. We want to make sure we’re bringing you the best possible product we can. We don’t skimp on active ingredients or cut corners, because the quality and results you will notice are our priorities, and always have been.
Why Xtend-Life Skin Care?
Since 2000 Xtend-Life Natural Products has pioneered the use of supplements for beauty from within. We have used the same philosophy with our skin care products. We source the purest, highest quality ingredients – in the best forms. We create premier skin care products that capture the power and potency of nature. When you care for your skin with our nourishing blends, you experience a vitality that only a combination of science and nature can deliver.
Are your products suitable for sensitive skin?
We pride ourselves on having the highest quality skin care products and ensuring they are suitable for all skin types. You can be assured that our ingredients are effective, while still being gentle on sensitive skin.
Do you test your products on animals?
Xtend-Life Natural Products does not conduct or commission animal testing on raw materials or finished products in any phase of development. We do not test on animals under any circumstances. We are deeply committed to respecting animal life and wellbeing, as well as our environment.
Why don't you include an SPF factor in your skincare products?
It would be easy and inexpensive for us to add an SPF factor to our products, like many companies do. However, we do not do this because it goes against Xtend-Life’s philosophy. This is because of the possible health risks.
This might seem controversial, considering everything you've been told about the importance of protecting your skin from the sun. However, we have done extensive research into this issue, and we believe that this type of product should not include an SPF factor, and you should know the reasons for this.
What is the shelf life of your products?
We have a significant number of antioxidants in our skin care, and as we are careful to prevent oxidation of these potent ingredients, we have chosen to package these products in tubes. This prevents excessive exposure of the product to air. Our skin care products have a shelf life of two years from manufacture date and we recommend storing them in a cool dry place.
Why don’t you package your skin care in pots or jars?
We do not package our products in pots or jars as these result in excessive exposure to air and contamination. This requires the use of harmful parabens to preserve the products. Xtend-Life uses no harmful preservatives.
Is your packaging recyclable?
We are conscious of our environmental impact and that is why our packaging is recyclable. Our skincare boxes are recyclable. Our skincare tubes are made out of Low density polyethylene resin and our Foaming Facial Cleanser bottles are made out of PET (polyethylene terephthalate) resin.
Why do you occasionally modify your skin care formulations?
When Xtend-Life’s skin care products were first developed nearly a decade ago, they were designed to be the best in the market. However, the skin care industry is continually evolving with new ingredients being discovered and developed. When safe and effective ingredients are developed, Xtend-Life evaluates these materials carefully. When a new ingredient enables us to improve our products further, we use this to ensure that we always offer the best products possible. Rest assured that the changes we make to formulations always maintain and further optimize the exceptional quality and efficacy. The ingredients have never and will never be changed for cost reasons, and any change is always reflected in the ingredient declarations on our website and packaging.
What does your ‘safe to ingest’ theory mean?
When you apply something topically to the skin, it can find its way to your blood stream and get circulated around the body – much like the food you eat. As a leading nutritional supplement company, we apply the same principles to our skin care products as we do with our supplements. If an ingredient can’t be safely ingested, we do not use it.
What is your Kanapa™ blend?
Kanapa is a Maori (native New Zealand) word for ‘bright’ or ‘glow’ and we believe our signature blend provides ingredients to allow your skin to do just that. It is a unique blend of eight plant based ingredients designed to support the skin's natural ability to repair itself, and help you maintain skin with a youthful glow and reduce the appearance of fine lines and wrinkles. Rich in replenishing oils and including omegas 3, 6, 7 & 9, our unique Kanapa™ blend works to replenish, strengthen and protect the skin. This innovative, replenishing blend is your key to age-defying skin.
Why is antioxidant rich skin care so important?
Antioxidants can penetrate the skin to help you manage free radicals, resisting the breakdown of collagen proteins in the skin. Antioxidants also assist with inflammation management and help defy signs of premature aging such as the visible signs of fine lines and wrinkles.
Why are topical Omegas so important?
Omega oils provide essential building blocks for youthful, healthy-looking skin. They strengthen the skin’s vital lipid barrier and re-energize skin cell activity to improve moisture levels, support overall skin health and help you resist premature aging.
Do your products contain CoEnzyme Q10?
Our skin care products do contain CoEnzyme Q10 (CoQ10) in a special ‘nano-emulsion’ form called Nano-Lipobelle H EQ10. This form is much more effective than standard CoQ10 in penetrating the layers of skin to help resist free radicals and support the collagen and elastin in your skin.
Why do some of your products contain alcohol?
There are two types of alcohol used in skin care products. They are petroleum based and natural plant based alcohols. Xtend-Life does not use any petroleum derived products. The type of alcohols that are present are parts of ingredients that occur naturally, and they are non-drying to the skin and should not be confused with alcohols used by some other manufacturers which may have a negative effect on the skin.
Why doesn’t your skin care contain collagen and hyaluronic acid?
While many skin care formulas do contain both collagen and hyaluronic acid and make the claims that the ingredients will help skin look younger and feel more hydrated, applying these ingredients to your skin actually does very little. In reality, feeding your skin’s existing collagen and hyaluronic acid and preventing the degeneration of these vital components is more effective and offers real results. Our products offer nutrients that address those deficiencies, supporting collagen, elastin and hyaluronic acid levels naturally.
Do your products contain any mineral oils?
None of our products contain mineral oils. Mineral oils can clog the pores, interfere with skin's ability to eliminate toxins, and encourage break outs. We use nourishing plant based oils which nourish the skin without aggravating acne.
Which ingredients do you source directly from New Zealand?
A number of our key ingredients are sourced from New Zealand. These include Manuka Honey, Kiwifruit Extract, and New Zealand Harakeke Oil and Mamaku Extract in our unique KanapaTM blend.
Do your skin care products contain dairy or gluten?
We do not use ingredients that contain gluten or dairy in our skincare products.