I should definitely applaud your customer care team..SHEELA..DION. They guided me through out..from registration to credit card payment. The response to my queries were lightning fast.
Dr JYOTHIKIRAN, India June 3rd, 2016
Once again, thank you so much for your help & advice. Very good customer service.
Jeremy L, Malaysia May 13th, 2016
Thank you for reaching out and clarifying the shipping and delivery procedure. I did receive my recent order, luckily someone was around to sign for it. I appreciate the level and quality of your company’s 5-star service. I have recommended your company and products highly to my friends and patients.
Craig N, USA May 9th, 2016
I never expected a call from you :) Xtendlife does not only giving out superb products, it comes with excellent customer service too!
Charmaine W, Malaysia May 9th, 2016
On another note, you customer service is excellent and I felt I should comment about it... :-)
Tracy L, Canada May 2nd, 2016
I just received my order and the extra gift - wow, thank you. That is unheard of these days. Excellent idea and I will use it. Your public relations is excellent.
Krystyna D, Australia April 14th, 2016
Again thank you very much for making this process relatively painless...definitely the sign of a world class company.
Leonardo, Canada April 8th, 2016
Thanks so much for your responsiveness and professionalism...I very much appreciate it....
Again thank you very much for making this process relatively painless...definitely the sign of a world class company.
Leonardo, Canada April 8th, 2016
I want to say that I appreciate the service that your team provides. Your demonstrated culture through each of the team members that I have dealt with over the years has been exemplary.
Bob B, Australia April 6th, 2016
Dear friends at Xtend-Life,
Many thanks for the terrific service & products over the past few years.
John G, Canada April 5th, 2016
What a wonderful chat I just had with Jacqui. Very professional and pleasant. Hopefully I'll get her next time I chat! Take care :-)
Thea S, USA April 5th, 2016
I used the Club and it worked. Yeah!! It was easy to use, the changes were easy to make, the order went through and the date was reset. The new website is a great improvement.
I haven't had time to put my feedback on the site yet but I plan to do it soon.
Linda W, USA April 4th, 2016
Dear Sheela, thank you very much for your fast reply and good advice.
Heusequin, Belgium April 1st, 2016
Hi Yvette, yes that does explain it, perfect, a wonderful company you are to deal with, right up to Warren himself, thank you.
Shirley J, USA March 24th, 2016
Thank you for your speedy, kind, courteous, thorough, insightful reply and help. I've never known a company to be so professional, polite, and obliging, with the top notch customer service like yours!
Melanie J, USA March 18th, 2016
Just needed to express my admiration for xtendlife customer service on how informative and supportive they are, if u got the chance to speak to one of them, you will find that they are not merely a normal customer service, but they are experienced and helpful, giving you the kind of personal guidance for what's best for you as well as maintaining a record of your needs and their previous recommendations for it.
In brief they are professioanls that take the extra mile with their clients in what they do. Thanks Xtendlife so much. Xtendlife crew you are doing a very good job, keep it up.
Ahmed Bayoumi, France February 19th, 2016
Thank you to your team for excellent service... as always!
Uyen Tran Nguyen, Switzerland February 9th, 2016
Just a very small message to let you know, I ordered my first batch of supplements on the 26th of January, and it has been delivered, yesterday 1st of February, in Japan ! 6 Days, door to door, with a complimentary gift. What a best way to start using your products. Thank you very much for your great service, and I'm looking forward seeing the results of your amazing products. Thank you very much.
Nicolas B, Japan February 2nd, 2016
Thank you very much for such great and quick service.
Ordering and interacting with you company is always a pleasant experience.
Nicolas B, Japan January 29th, 2016
Thank you so much for your phone call and follow up email message. I will be renewing my order soon and do have enough of your outstanding supplements for awhile. I think I reordered a bit early last time so I wouldn't be caught between orders as I was traveling.
I find your products to be superb and look forward to sustaining my health with them for quite some time in the future.
Thank you again for the contact. I very much appreciate your care, concern, and product quality.
David J, USA January 27th, 2016
Thanks for the excellent service. Really appreciate it.
Leena D, Singapore January 27th, 2016
Many thanks for your prompt reply & I am pleased to report that the order showed up this morning. It did take a lot more time than usual but the holidays must have had a role in the delay. Anyway there is no need for action on your part, although I do thank you for being prepared to replace the order. You definitely have excellent service as well as excellent products at xtendlife.
John G, Canada January 26th, 2016
Just want to say that I am very impressed with your service and also the pleasant and helpful women who have assisted me!
Margaret H, New Zealand January 21st, 2016
Best service, and excellent dialogues with your customers, even if i dont speak or write english . I will buy again from you. Thank you for consideration.
Yves A, Canada January 6th, 2016
Thank you so much for checking into things for me, and getting back to me in such a timely manner!!!!! I appreciate it very much!!!! Yes, I am sure it will arrive before too long.
I want to say how impressed I am with your customer service!! It is impeccable!!! I have mentioned your company name to a few people and how impressed I am with your products and customer service!!!
Merry Christmas and a happy and healthy New Year!
Tracey, USA December 20th, 2015
Thank you a lot. You are a great company and really the best Customer Support that I've ever met.
Roman D, Russia December 16th, 2015
Thank you so much for resolving this issue in such a timely manner. Your customer service is wonderful and I love your products! Thank you again!
Lauren R, USA December 14th, 2015
I have been a Loyalty customer for years, part of that reason is because of the customer service. You are all so nice and understanding!
Judith B, USA December 11th, 2015
Thanks for the personal attention and touch. In today's world that means more than you know.
Shannon H, USA December 4th, 2015
Your team is very efficient and very helpful. Have a lovely day :)
Kym S, USA November 30th, 2015
You are one of the very few companies I totally trust, in today's profit driven world.
Cheng W, China November 20th, 2015
Thank you Summer! Your excellent customer service has made a huge impression on me.
I love your products so far and the service I've received from your company is second to none!
I will be recommending your products to everyone I know with confidence that they will be cared for as I have.
Christy O, USA November 6th, 2015
I would like to write to extend my heartfelt thanks to Warren and his fellow team for their sincerity, professionalism & helpfulness. You & your team live & breathe the very core DNA of what XTendLife stands for.
I am very satisfied with the products & am proud to say that; "I have yet to come across another company that is genuine & epitomizes the virtues of the XTendLife team.
Thank you all very much for your support.
Raymond T, Malaysia October 9th, 2015
I would like to thank Summer for her assistance with my order a couple of weeks ago. I was frustrated with the website, but she was very helpful and processed my order in a timely manner. I have been using your products for some years now and believe they have been very beneficial to improving my health.
George R, Malaysia July 13th, 2015
Thank you very much for your immediate response in attending to my problem in this matter, I do really appreciate your excellent service in attending to customer's complains. Thank you so much for sending me a replacement by today and for giving me those products which were sent to me by mistake. As for the customs sticker on the parcel, I have scanned it in the attached file. Thanks again, I can honestly say that Xtend-Life sells great products, back up with excellent service, and that is a superb combination.
Theophilus O, Malaysia July 6th, 2015
What a wonderful company Xtend-Life is. I feel so good about doing business with a company that cares so much about its customers.
After we have been on these vitamins for 6 months, I will have a better idea if they are working for us or not. So far we’re doing well on them.
Robbi O, USA July 2nd, 2015
First of all, I am really impressed with the hassle free online ordering system.
I received my package in about a week and I am in Singapore.👍excellent
Love the free delivery and the member discount and the product is great.
Winata, Singapore June 24th, 2015
Great company, great customer service, great product!
Tammie, USA April 28th, 2015
Wow! Now this is customer service. And I'm not even a customer yet. I will do some more research into your other products - my primary goals are a daily multi, cardio support and neural support. because I take aspirin daily, I cannot take anything with the Nattozymes fibrinolytic action.
Richard H, USA April 17th, 2015
Dear Mr. Matthews,
Just wanted you to know how great your service is. I ordered from you for the first time a few days ago. The lady I placed my order with was so kind and helpful. She felt like a friend when we hung up. The order was received in just a few days and in good shape...all the way across the world! Amazes me. Anyway, thank you for your letter and the free gift. It was an unexpected treat.
Vivian M, USA April 17th, 2015
I wanted to write and thank you. So far it has been very pleasant dealing with the customer service team at Xtend-Life. Everyone we have had the pleasure to speak with has been VERY cordial, professional and helpful. This is unfortunately not always the case these days when dealing with other vendors.
I want to extend our sincere gratitude for the great, NO hassle service you have provided us.
All the best for 2014,
Devon & Sunny R, NZ January 17th, 2014
I just wanted to tell you how much I enjoy using your website. I find it very well thought out and designed. The site is very user friendly, intuitive, and efficient to use. Please pass along my compliments to the individuals responsible. It is a pleasure using your website for information as well as shopping. Thank you, and keep up the great work!
Jeff February 25th, 2013
Based on an extensive research I came to know about xtendlife and due to the positive feedback and reviews I have chosen to try the products.
Before I place the order, I was in doubt you would ship to Lebanon so I hit the Live Help button and to my surprise I got clear answers to each question I have asked on the spot! It then took me 60 seconds to fill the cart and place the order.
Two weeks later, the products arrived in perfect condition thanks to the packaging.
Edd, Lebanon December 10th, 2012
I greatly appreciate the service that this company has provided to their existing customers! Thank you for your care and courtesy in regards to acknowledging your customers and letting us be aware of the changes that have been made.
Thank you for offering us the lower prices for the length in time that had been offered! I actually received your email last month or so and had completely forgot. Thank you for the reminder and once again thank you for telling me. I really appreciate it because the business and customer care that this company offers is something that is rare to see.
With my personal experience, there has not been any other company that had personally sent me a message and letting me know that the prices had gone up and etc. It was just go up and no one would tell me a thing. I understand that things cost more now for this company to produce the products and to ship it out etc. I completely understand, it's just a part of business and I know it's not your fault. It's just who ever that started the inflammation caused a whole chain reaction and that's that.
But, I deeply appreciate the offer and I had gladly purchased the products that I needed once again, thank you so much. This is true customer service! I also work in a company that is mainly about customer service and I value it deeply when I receive this kind of service back. It allows me to believe that there are still companies out there that show that they care and value their customers. I think that is the key to success in your business and your products are great! I love the fish oil! Thank you so much.
Terry H, USA May 18th, 2012
Hi, I wanted to thank you for the great products you offer. So far, I love everything. You are the only overseas website I order from. Looking forward to receiving my products! Oh, and thank you for the fast shipping!
Cathy B, USA September 1st, 2011
Thank you for the update and quality customer service. I'm looking forward to comparing the results of your product to those I previously used. Your web site, much like your customer service, provided me with everything I needed.
Soliz H, USA January 12th, 2011
I was just balancing my checking account and see that you credited my account for the miss-sent order. You and your colleagues have always given me such great service, and I do appreciate all you've done to make it easy for me to get your vitamins. Your warm professionalism is not only appreciated, it is admirable. Thank you very much.
All good wishes for the New Year.
Smith M, USA January 12th, 2011
This is my very first Order with Xtend-Life and I must tell you that so far, I'm really, really impressed with the level of service. It’s outstanding! Your email letting me know about the shipment is proof of that. And the fact that I only placed this Order a day or two ago is also proof.
I sent a message to Xtend-Life this morning, using the email function on your website, and I've already got a response to that also!!!
I can share with you that I can't wait to get and start taking the'Total Balance Mens Premium' products. I'm quite excited! (Up until now, I've been using 'Usana Essentials, and it looks to me like ‘Total Balance’ is a long way ahead of that!)
Couldrey C, Australia January 11th, 2011
Thank you so much for everything it's been a pleasure shopping from you I'm sure I will return in the near future. The service is excellent and would recommend to friends and family.
Many thanks once again.
Alshaby A, UK January 10th, 2011
I’m very grateful to your company, because I received my shipment in good order. It was my first online purchase and I am glad to say that it was fantastic! Thanks for the good job.
Josephine M, UK November 27th, 2010
I just wanted to thank you for your wonderful products. I have been using Total Balance Women's Premium for a few months now, and it has helped me in numerous ways.
I had been taking muscle relaxers for my bladder having spasms and was in pain a lot. I researched and found your products. Thanks to Total Balance, I have been able to get off my muscle relaxers and I feel great. I have had such great results that my husband and mother take Total Balance also now and they love it.
I tell as many people as I can. I feel blessed to have found your site. :)
Taryn F, USA November 27th, 2010
I don't quite understand why, but I can really feel the warmth and kindness here at Xtend Life. We're all like a 'family' here. Strange, but It really touches my heart. Thank you again!
Alex L, Malaysia November 26th, 2010
It's because of your excellent customer service I am able to do business with you. I wish more online companies made it as easy. Amazing product and amazing service!
Kimberly S, USA November 24th, 2010
You have made me feel quite 'paid-attention-to', taking the time to write extra comments. Very few people I do business with make this kind of effort - and it does mean you appreciate your customers!
Jo-Ann B, Canada November 24th, 2010
I order on the internet a lot, and it's the first time I receive a personalized message. You are very professional and I am happy to deal with Xtend-life.
Jackson J, Canada November 18th, 2010
As always I am very pleased with the quick responses I get from you and the way you handle any problems; your customer service is excellent, many thanks.
Chris M, Cyprus November 18th, 2010
I received my Xtend-Life order 3 days ago. I'm so very impressed with your company- from the amazing service to the products that are totally unique.
Hélène J, Canada November 10th, 2010
Many thx for your mail.
The information is all I want to know and appreciated, so I can now go ahead with the Omega Ultra and will be ordering this week.
I feel at last that I have found a company that is knowledgeable and cares about the customer; not one who is purely trying to push it's products.
Ricky V, Thailand October 14th, 2010
I just wanted to say a big thank you having received my first delivery from yourselves which I only placed on 3rd October. I am extremely pleased at the speed of your service and hope that your products are as excellent as I believe them to be.
Debbie L, UK October 9th, 2010
I just wanted to thank you for your excellent service.
I also want to say i love your skincare. I have sensitive skin. I like the fact your skincare has NO fragrance, that it's not overgreasy and takes away the redness in my cheeks. And i have not broken out from it. So far Im liking it a lot.
Rebecca L, Australia October 5th, 2010
The Customer Service I've received from your Company has been of the highest quality, you really do care about your customers...
I'll continue to purchase & recommend Xtend-life to everyone I know...
Debbie P, Australia October 1st, 2010
Hi, I'm sending this email to conforim the receiving of my order. I greatly appreciate the professional help of your customer service team, thank you.
Mohammed A, Saudi Arabia September 29th, 2010
Thank you so much, Korina. I continue to be impressed with Xtend-Life. The straightforwardness of the overall business style and the impeccable customer service give one even further confidence in the products themselves.
Ruth C, USA September 24th, 2010
Just want to say how impressed I am on delivery times. Also on quality of the fish oil, which I have tried many different brands and nothing comes close to yours.
Darin J, Canada September 3rd, 2010
Thank you for the note Chantal, I truly appreciate the warm, friendly, personal service I get from everyone with the company!
Tracy A, USA September 2nd, 2010
Thank you for the info and quick attention to my order.
And Thank You guys, for actually doing the research, and caring to make a difference in peoples lives thru better health. The majority of companies out there, World Wide, aren't worth reading about, much less putting in my body. I trust Xtend-Life, with not only my life, but also my families. Thanks again.
Kevin P, USA August 26th, 2010
We just returned from our trip to Canada and to my big surprise (and delight) there were 3 bottles of Omega 3 QH Ultra in our post office box. And at no charge, too! That's what I call First Rate Customer Service!
Keith is delighted, too, because I was able to replace the bottle I borrowed from him (premium version) with a QH Ultra version. Now every one is happy.
Thank you so much for your prompt action. That is amazing! As a company you are one of a kind.
Thanks again and best regards,
Antje G, USA July 15th, 2010
I love your web site, it's very user friendly. It's a pleasure to research your products and ultimately place an order . And delivery of my order is always very speedy and reliable in these busy times. Thankyou.
Lynette E, Australia July 9th, 2010
Thanks Chantal. My health has improved a good deal over the last several years because of several factors, not the least of which has been a quality supplementation program.
On occasions when I have compared your products with competing products, Xtend-Life has always fared well and been on-the-money with a product line that has evolved in response to solid emerging research.
This is the second time I have found your customer service to be of the same high standard as your products. Thanks Again
Robert P, USA June 23rd, 2010
I recently placed an order for the wrong product. I was told not to worry about a thing and just return the product. I did and my account was credited promptly. The more I deal with you guys the more I trust you. A big thank you goes to Chantal.
Chris K, USA June 20th, 2010
I have just stumbled upon your web site and have been very impressed with how clearly it explains your products with no obvious hype or over selling.
I have chosen your products becuse they seem to include everything I need in one. No multiple creams and serums or dozens of suppliments.
Exactly what I need....Everything!! I have ticked the loyalty box and I am hopeful that I will be reordering. Looking forward to receiving my order when I get to UK.
Jennifer B, UK June 19th, 2010
I just want to thank you for the great service. I received it in 7 days which is awesome. Also, thank you for producing such a quality product. I wish I could afford them all!
Be that as it may, I will be ordering on a regular basis. It’s a breath of fresh air to have a product that does what it says it does. God Bless, and keep up the good work.
Ken C, USA May 29th, 2010
Hello. I want to say that I was VERY pleased with my first order. It came from Christchurch to Cyprus in only five business days.
More importantly, it's the first time that I can actually FEEL the difference with a fish oil. Probably because it has a lot more dha than most fish oils.
And it's cost-effective when one orders four, getting free shipping. Great product and reasonable price. I found out about it from a friend's brother, who's in your affiliate program. I will be joining that shortly. Thanks!
Konstantinos, Cyprus May 20th, 2010
Having just received my recent order from you I would like to say how nice it is to find such a friendly and efficient company, and a top quality product too.
Thank you very much.
Colin C, USA May 20th, 2010
I have ordered from Xtend-Life previously and I feel that I am getting results with my current product…that is why I am expanding to other products. Thanks for such a personal response. There aren't any companies that practice such great customer service.
Diane K, USA May 20th, 2010
Thanks Korina...I love your products and your exceptional customer service. Have a great day.
Patti F, USA May 20th, 2010
Just to let you know that I received the package last night. Thank you so much for the quick response to my request. I will most certainly be contacting you for the future orders.
Anu R, Canada May 15th, 2010
Thank you very much for your prompt response for my query about fish oil. As I expected, I don't believe there's any logical sense behind all those sayings they posted.
Anyway, I always believe in Xtend-life products and I've been taking that including Omega-3 for years now. Anyway, it's so nice of you to send this email to me and I'm very much appreciated and grateful.
The good professional customer's service from your company is of no match! and of course I learn a lot all these years reading the news letters and now the blogs too! It's a company to be proud of!
Catherine W, Canada May 14th, 2010
Thanks Korina, that was one of the nicest follow-up emails I have ever received. I hope your products are as good as your customer service :)
I am a 55 year old first time customer, dealing with prostate issues.
Howard H, USA May 14th, 2010
I received my order today and want to let you know how impressed I am with your excellent service. My order arrived to the United States very quickly and in perfect condition. From the beginning, after viewing your website, I felt very comfortable ordering from your company and will continue to do so in the future.
I wish more companies would follow your example.
David K, USA May 14th, 2010
I just want to extend my gratitude to you and to your company for the very fast shipping of my order. Thank you very much. Keep up the excellent work!
Eliseo O, USA May 9th, 2010
Let me say I have so far been very satisfied with the service your company has provided. Except for the one failed delivery (which your company is not to blame), I am really amazed by the customer service the company has provided through Jo earlier and now you, Chantal. Thank you for being such a caring supplier, whilst maintaining such a high level of professionalism. I'm impressed.
Let me thank you once again. You have got yourself another faithful customer.
Pravesh B, Australia April 26th, 2010
I'm so grateful that I've found your company. Before deciding buying your products, you were there for me. You answered all my questions about my health, about your supplements and about the product shipping thoughtfully and promptly.
You really care your customer. Indeed, you are one of best in customer services. I hope that you never change. A million thanks to you. Keep up the excellent work.
Eliseo O, USA April 12th, 2010
I would like you to advise your superior (supervisor) that you did an EXCELLENT job with my inquiry and concerns. I appreciate your quick responses and the attention you have taken with me. Being a Director of customer service/sales, I would be proud to have you on my staff.
VERY best regards,
Patty H, USA April 8th, 2010
Thank you for a wonderful web site, it is the easiest and best I have ever been on and I am looking forward to using your product (after may hours of research on the internet). Thank you again and have a great day.
Cynthia D, USA April 2nd, 2010
You guys are UNBELIEVABLE!!!!! First you charge me nothing to send cream to Israel. Then you change my order for me when I change my mind.
Next you respond to all my emails almost as fast as they can arrive. NOW!!!its only been 5 days since I placed the order, changed the order, thanked you and the cream is in my mailbox today.
I didn't even have to go to the post office!!!
and the surprises keep coming! When I open it, I haave a personal letter of thanks for my order. Are you guys from another planet ( not an New Zealand joke - honest) or another century -when customer service meant something?Pleeeeeeeez tell me that the face cream is half as wonderful as you are. I am so impressed that words fail.
Ok they didn't fail I just put a whole lot of them in the mail. If this is on any use, please feel free to post it to your site or mail it to family and friends. Warm regards,
Stephanie M, Israel April 2nd, 2010
All I can say is that if the product is half as good as the customer service, we will be friends for a long long time. You are outstanding!
And I will say once again,,,the possibility of receiving products here instead of waiting til I go to the States at a very reasonable shipping price - it just totally makes it worth the time to try the product.
I am truly impressed and I haven't even gotten the cream!!!!!
Stephanie M, Israel March 27th, 2010
Thanks Korina. Your team is always so prompt :)
Ben T, USA March 18th, 2010
Just to thank you for my order which arrived very speedily this time. I am very happy with the products...especially as the routine is so simple to use.
I also appreciate that the actual containers themselves are simple, and costs are kept down by NOT using costly glamorous containers that many brand names use.
The line is also very light and compact when travelling as well. My daughter has also noticed the difference when using the line as well and has also forsaken all the other things she was using.
From two very pleased customers........we have a stock to last us a while so I will contact you in the future when we need to replenish our stock.
Naomi K, USA March 17th, 2010
Thank you for your response I appreciate it...Your are very kind and most probably one of the best customer service departments I have ever dealt with. I will be a customer for life. Have a great day!
Tina F, USA March 16th, 2010
Thanks a lot. So far I have been very much impressed with your customer service. I am sure I will see the same high quality in your products too. I checked so many websites and products online and I should confess, your website is one of the best.
It is very informative and assuring. I can't wait to receive my order. Thanks again.
Heidi H, Netherlands March 15th, 2010
I haven't received my first order yet so I can't comment on your products but I just had to tell you how extremely well put together your website is. Kudos and high fives to whoever developed it. Thank you
Josee R, Canada March 11th, 2010
Many thanks. I look forward to trying your supplements for the first time. I am a new X-tend Life customer and I have to say that I am very impressed with both your customer service as well as your products. It's hard to believe you're literally on the other side of the earth from me--you're extremely prompt and attentive regardless of the extreme disparity in our locations.
Thank you, again.
Mariko K, USA March 5th, 2010
Your customer service exemplifies what true customer service should look like. If you satisfy the customer you not only have repeat business, yet it also is an inexpensive form of advertising.
I have and will continue to tell others about your products. Thanking you in advance for helping me to look younger during my aging years. I trust and pray your company continues to grow.
Darlene W, USA March 5th, 2010
Your service is very excellent and efficient. I never wait for anything (except for my country postal service). You guys have an incredible team work effort and I really mean it.
Thank you Chantal, Jo and every Xtend Life team member.
Adil O, Malaysia March 2nd, 2010
Thank you for the outstanding customer service! I know it was simply a mistake with the cream mix-up, but the way you have handled it has made me feel like a genuinely valued customer (unheard of!), and I now know that you are truly a remarkable company!
I have been using the products for just over a week now, and I have to say they work wonderfully. I will be sure to recommend x-tend life to people I know, and tell them about the excellent customer relations manager there.
Marion N, USA February 15th, 2010
Both items gratefully received. I am impressed with everything about them: the weightiness of the bottles and contents; the huge spread of ingredients; the presentation of labels; the quality assurance letter from Warren J Mathews and even the strange charisma of product...........hhhmmm........
Will let you know how I get on
Thanks so much for being you..
Wayne G, UK February 10th, 2010
I love what I have ordered[quite a lot]and I am now walking a mile a day.I had problem with my legs,my thigh,and sleeping with a lot of pain. Last night no pain.
I am prepared for months ahead,but this is encourageing. Thank You
Shirley G, USA February 9th, 2010
Xtendlife was mentioned in a column in our local paper (Dr. Gifford Jones). I googled his past articles and found that your product had the highest rating of supplements tested by an independent lab.
I researched the 'net extensively and could not find a single negative comment about Xtend life products. Curiousity got the better of me, and so here we are...awaiting our first order.
Hendrik S, Canada February 9th, 2010
May I compliment you not only on your products and presentation (including the website), but also your customer service. I should wish that all companies I deal with are up to the same standard.
Josh B, Netherlands February 8th, 2010
I don't usually take time to write feedback as I am busy, but I have to compliment you guys an the skincare and the fact that you have knowledge about the health of the body inside out.
I have searched so many years for all of the right answers about diet, health, skincare, food, water and I have never seem one place where they mention it all. The information you provide on the website is pretty comprehensive and really easy to understand for everyone and can save so many from getting cancers and even death. We are brainwashed with so many lies we need people to wake up and spread the truth!
Gabi S, Canada February 7th, 2010
Amber, my order arrived today in the mail. About a week to get here, really great service as we've had very cold weather and about 15" of snow here and a little more on the way later this week.
Having a little tougher winter this year. Hasn't been like this for about 10 years but it's our turn again to get one. Thank you so much for your follow up and I appreciate your Chairman's letter and literature. Looking forward to future orders of your products. Your website is outstanding.
Ron S, USA February 2nd, 2010
Thank you so much for your response and the timely reply. Once again, I am impressed with your company and how you conduct business and take care of your customers. You are first rate!
Marsha G, USA January 25th, 2010
I feel very compelled to write and applaud you for your excellence in customer service. I am so very thankful for the quick and kind response to my inquiry and impressed with the standards and integrity - not only of your products but of your service. Thank you so very much. It's a privilege to be a part of what you are doing at Xtend-Life.
Susan H, USA January 21st, 2010
I read "Our Principles and Core Values" on your site and I wanted to say Bravo and thank you. I am not a wealthy gal so I really think and care deeply about where I spend money. As long as you do that I bet you will continue to be successful and blessed.
I have just placed 2 orders, I placed the first and was so excited that I kept reading about Nano-Lipobelle H-EQ10 that I placed another order even though I haven’t had time to receive the first one!!!
I If it does what they say it does and you stay who you say you are I will be a loyal and faithful customer forever!!!Thank you
Carol P, USA January 15th, 2010
Many thanks for sorting this out – not many firms would have done so; it says a lot about the integrity of your organization.
David L, UK
Thank you very much for this well considered answer. This confirms the degree of customer service and professionalism that is evident in the layout and content in your site. I look forward to doing business with your company...and if the products are as good as the customer service then you will have a loyal customer on your hands.
Mark B, USA
Thank you so much for your help with my request. I really like your products and the service has always been excellent. I tell everyone I know about your products, company and customer service. I hope you have gotten a good number of new customers as a result.
Leslie A, USA
Yaaaay, I have just read the personal message of Warren Matthews and felt I just had to say 'Thank God' someone who is totally in tune with my philosophy of life and powering on at age 60. I have spent my life in the pursuit of good health and energy and at every stage it just gets better. I am a great believer in supporting good food with great supplements and after reading about your products I can't wait to try them. I live in Cairns, Queensland where we have a wonderful climate and a fantastic lifestyle so optimum health is necessary if we are to enjoy this gorgeous place.
Fantastic to know that people like Warren and his family are producing such quality products. I too am 60 years old, but have a metabolic age of 24 and have never felt better in my life. Would like to enclose a photo but not possible here. Cheers!
Noelene C, Australia
I just want you to know that you folks are great! I have never experienced such a high level of prompt customer service with a local vendor, not to mention one on the other side of the world. AND via the Internet too. Thanks for all you do!
Kenny S, USA
Very nice new website and so much easier to order! Thanks for continuing to restore my faith in corporations (at least one of them) and keep up the good work. I am a huge fan and tell everyone to buy their supplements from you. Can't wait to try out the skin care product I just ordered!
Suzanna C, USA
Thank you so much for your extremely rapid response and assistance. It has always been gratifying to be able to have such excellent customer service with a company on the other side of the world.
Betty T, USA
Thank you for your note on my order. I appreciate the professional way in which your company conducts its business.
Lyndsay S, USA
I'm most appreciative of your response and will incorporate your suggestions and pay special attention to your cautions. It is such a pleasure dealing with this organization and U in particular!!!!!!! Hope U have a great day.
Bob B, Australia
Thank you very much for your consideration. I appreciate you taking care of this matter and it speaks a lot about a company!
Irina P, Romania
That is very kind of you and your assistance is deeply appreciated. I look foward to recieving my order and doing business with your company again. Your professionalism in this matter has been wonderful. Thank you very much.
Best wishes to you all.
Kevin C, USA
Again, Xtend-Life has demonstrated the honesty and sincerity which drew me in the beginning. Please keep up the good work. Thanks and warmest regards to you and your family and all at Xtend-Life!
Liling Y, Singapore
Your kindness is highly appreciated, so is the business with you. Well stay in touch. Thank you again for your time and business.
Alex R, USA
...thank you so much for your time and attention...this is why I love your company...you all take such great care of your customers.
Dani S, USA
Thank you for responding. I just love how you all run your business, so responsible and pleasant. I have been telling all my friends.
Sue H, USA
I have already used your website to alter the delivery date for my regular order, and it was a delight to use. If you had told me two years ago that I would be happily purchasing supplements to support my health from a manufacturer in New Zealand I would have been very sceptical. Above all it was the "tell it how it is" style of Warren Matthews that convinced me to take that risk. He took the risk to have a firm and informed position on the benefits of what his company is doing. And that above all gave me confidence to take the risk to make the initial purchase.
Please do not become cautious. The only caution that counts is in being as sure as you can be of the source of your information so you can fight off any (usually commercially/competitively motivated) attacks.
In the world of half-truths in a giant healthcare industry motivated by the bottom line rather than belief in what they are doing, you are swimming against the tide in commercially "interesting" (as the Chinese proverb has it) waters.
I really appreciate what you are doing and wish you all the best down under and left a bit...."
Adrien B, USA
Thank you for your help in this matter. The day I spoke to you on the phone you were very helpful.
Wayne D, USA
Thank you for the e-mail. This has been the most organized, and yet the most people-friendly program I've ever worked with.
Kris O, Chile
I greatly appreciate your response to my inquiry. I look forward to receiving my order any day now.
P.S. You guys provide not only great products and also an outstanding service.
Ewa K, UK
I'm thrilled! Thank you for your help and generosity. I'll definately pass along the wonderful customer service you have provided, it goes a long way. I'll look forward to the shipment. Enjoy your day!
Stephanie M, USA
Just wanted to let you know I received the replacement products in the mail yesterday and they were fine - no leakages.
Thank you for the complimentary eye serum. I also wanted to let you know I was really taken aback by the high quality of your customer service. I can't remember the last time I was made to feel important as a customer. I was very hesitant to buy the face creams over the internet, and then when they arrived in the condition they did I thought it was going to be a hassle to rectify the problem.
But the response I got completely changed my mind - I was glad that I had taken the chance to try new products from your company. What could have been a regrettable experience turned into a pleasant one. Again, I really appreciate you help in this matter.
Peta H, Australia
Thanks, my order arrived and your products are fabulous. Great service, lovely products. I'll be ordering some vitamins next. (My sister in Spain put me on to your company and now I've passed your details on to friends in UK).
Linda C, UK
Wow! Thank you so much for your informative response to my questions! I am so impressed, best answers I have ever received from submitted questions from any company. I truly appreciate your help and information.
Kristen D, USA
I have received the products and they are in perfect condition. When I went through your site for the first time, I was impressed about the products and wanted to give it a try. I was not sure of the other payment options and you have been always there to answer my questions. I made the payment through a complicated process and I was a lot skeptical about how this is going to work. But there you are, delivering my products on time and in excellent condition. Hats off to your commendatble service. Will use the products and let you know how this is working for me.
Elizabeth A, USA
Wow I hope your products are as amazing as your customer service!!! Thank you so much for the fast response. My daughter is in college on the east coast and she had found your product and wanted it for her birthday. I forwarded the email you sent me and she is very thankful and excited to try your new products. Thank you again for your timely manner in resolving this issue.
Cindy T, USA
Thank you SO much for shipping this out so quickly (I assume it went out your Monday or this morning, your Tuesday - we are 14 hours behind you so it is early Monday morning in Bermuda as I write this). I am hopeful it will be here by Friday which is perfect timing. It has been a pleasure dealing with Xtend-life as always. You are one of the most efficient and helpful companies I have ever dealt with. Have a great week ahead - please thank Joanna for me as well.
With kindest wishes.
Sue L, Bermuda
Thanks very much. I appreciate your prompt and professional customer service! :-)
Conan P, USA
Your service really is impressive and i would just like to reassure you that i will continue to shop with xtend-life despite experiencing a delay in receiving my order.
Once again thanks for everything.
Saima P, France
I got my eye gel products today. A quick note, to say what a superb site, excellent delivery with covering letter and I really like your sales / product philosophy. lso, your shipping & discount policy is excellent - why don't more companies do this. Living in the UK, some products delivered from America cost more to ship that the cost of the product! I look forward to trying many of your products and recommending them in due course.
Alex C, UK
I have not found a more thorough and, to all appearances, objective site from a supplement manufacturer. It is such a shame that so many have to resort to MLM and make marketing their core business.
It makes it so difficult for consumers to separate value from hype!
I'm looking forward to my first order and hope to expand my usage to include Total Balance, but I am ever the skeptic, so I'm starting slow. But I had to let you know how much I appreciate all of the information you've provided on your site.
Lauren H, USA
Your shipment has arrived. I want to thank you for your friendly service, it is of great value to your company.
Pekka K, Finland
Dear Mr Matthews,
I would personally like to thank YOU. I have ordered supplements from the internet before and have received form letters thanking me for my business. This is the first time I have received one from an individual with a personal e-mail address instead of the corporate one. And the chairman, to boot!
I realize that this is something of a form letter also, but, that you are taking such personal interest in this company rather than sitting back worrying about the 'bottom line' really impresses me. It makes me think that I might finally be getting hold of a supplement that will supplement rather than me wondering three months down the road about the real effectiveness of the product.
Cheryl S, USA
Just want to say many thanks for my order which i recieved much quicker than i thought i would!! your shipping is extremely efficent , fast and excemptionally cheap coming all the way from new zealand to the uk, i look forward to using your products and i will order again from you in the future.
Sarah K, UK
Thank you for being thoughtful to the detail. I really do appreciate it. Although I have read the blog so much on the fantastic service & care that you are giving your customers, it coming my way is still a wonderful surprise !. Am anxiously looking forward to try out the products.
Rosmaria Z, Australia
Thanks, Chantal: as in the past you have never failed me, you goddamn jewel. Yrs truly
Edward T, USA
What a pleasant surprise to hear back from you so soon, thank you! I sincerely, wholeheartedly appreciate your offer…. Can you tell how impressed I am with your customer service? Beyond words. All my best to you for this holiday season.
Lori L, USA
Wow! Thank you so much for your informative response to my questions! I am so impressed, best answers I have ever received from submitted questions from any company. I truly appreciate your help and information.
Kristen D, USA
Thank you for a wonderful and thoughtful reply very much appreciated. That's why I am buying from you guys - great service
Lee S, New Zealand
Your special attention, quick replies and quick shipping is very much appreciated and a breath of fresh air in today’s world. Again, thank-you very much for your help.
Jan Zito, USA
Dear WJ Matthews
Just a few feedback words, to congratulate you for the great company you have. I merely started to interface with your company (I will only start my first 30 days treatment with your products in June), but I can feel immediately that I am in presence of a rare breed of companies:
1 - The chairman makes himself available to any customer in the world
2 - The customer service its impecable before, during and after any potential business transaction (Mrs Chantal Wright)
3 - Your after sales service is 5 stars - very genuine, professional and caring (Joanna Machin)
4 - The quality and accuracy of your shipping and invoicing documents is very detailed and professional
5 - Your individual packs are packaged under the best GMP's - lot traceability and expire dates.
6 - You have R&D
7 - You mention all related and known scientific papers and clinical studies
8 - You explain everything, every angle, every benchmarking to your ignorant potential customers
9 - You inspire trust with your "non-conventional" 360 degrees business model and with the daily practice of your people
10 - You and your organization are geared and focused on the compromise with science, R&D, manufacturing GMP's and benefits to the people that buys your goods. You and your people are not "self-centered" your center is "leading the way in health and longevity"
11 - You innovate (eg; bio available "reduced" iron; apliance of the enteric coating to the supplement formula design
For all these preliminary reasons, dear Sir Matthews, I am very previleged to have made te acquaintance of your company and wish you and team all the best success and health possible
ps; I am 62, and there is only 3 persons in the world I address as
1 - A Canadian chairman like you (but his company id on the nature gourmet recipees business)
2 - A Dutch alternative doctor (he is 96, but he looks younger than me)
3 - Now yourself
All of you, have a common set of personal characteristics - extremely intelligent, humble and eccentric (not ego-centric)
Jose D, USA
I am a new customer and have been taking Xtend-Life supplements for less than a month. I also subscribe to the newsletter and just finished reading the white paper from Warren on the new and improved fish oil supplement.
I must say that this paper is very informative and gives me reassurance of a high-quality supplement from your company. I have also read Warren's white paper on weight and nutrition, which I also found quite informative. I just wanted to let you know that I'm so glad I happened to find your web site and your company. The honesty with which Warren runs the company and the information he shares is first-rate -- and hard to find nowadays!
Cheryl S, USA
You and your team at Xtend-Life provide excellent customer service and it is a pleasure dealing with you. I look forward to purchasing more of your wonderful products in the future and am happy to refer your company onto other customers. Wishing you a wonderful day.
Voula D, Greece
You guys are great!! Thanks so much for your affordable pricing, speedy shipping and overall great products!
Elizabeth S, UK
Thank you for your excellent customer service and your open advice. The links you sent were very insightful. I really appreciate Xtend-Life's business practice. It's quite refreshing to see a company such as yours so open and honest. I have now put my faith in your company and placed my first order. I'm excited to see how things go.
Irfan U, Canada
I have found that your product and your professionalism in your business is outstanding. You all seem to have a caring heart for your customers that isn't found a lot in business today. I have been so pleased with your concern and your help and hope to someday return to your product. Thank you again for the kindness and promptness I have received.
God Bless You All
Catherine C, USA
Thank you SO much for this information. You and others at your company have been so helpful and kind. I will place my order tonight.
Mary L, UK
I order vitamins and other things from a variety of websites. Of ALL of them, yours is the VERY BEST.. easiest to work with, and even has a real live person with a NAME who confirms orders. You are welcome to quote me if that is helpful to you in any way.
Barbara M, USA
Thank you for the notice, explanation, and informational link provided. I appreciate the quality, professionalism, and customer service your company demonstrates. I recently had a blood panel taken for my exam for my next term life insurance. It looked great, and I believe the Total Balance and Fish Oil had a role to play in those results. I hope all finds you well. Please tell Warren hi. Take care.
Greg C, USA
Thank you so much. I’m really looking forward to receiving them. I hope they are as good as your customer service!
Jenny T, UK
Chantal, thanks for your quick reponse to my email. I usually judge companies I buy from on their customer service, and judging by the way you have dealt with this issue, I rate your company HIGHLY for customer service and also HIGHLY for quality of product. Thank you, and I hope to be a long and happy customer of Xtend-Life.
Alan P, UK
Thank you for your prompt response on this matter. I look forward to getting the package in the mail. I have grown to really like this line of supplements, and it is wonderful to see that your company also provides quality customer service too! Again, thanks a bunch
George T, USA
Thanks so much. You guys have the best, most personalized, customer service. Very smart!
Mariam A, USA