Xtend-Life Natural Products Wins CRM Contact Centre Award for Excellent, Customer Service
Natural supplement and skin care company at www.xtend-life.com beats competition second year in a row
Christchurch, New Zealand– September 25, 2014 – Today, Xtend-Life Natural Products (Intl) Limited, the natural supplement and skin care company at www.xtend-life.com, announced that they won the CRM Contact Centre Award for Excellent Customer Service, Mail Order/Online Services Industry Sector, for the second year in a row.
Introduced to New Zealand in 1997, the CRM Contact Centre Awards are managed by CRM Consulting Limited at www.crmconsulting.co.nz. Each year, businesses throughout New Zealand are surveyed to measure the quality of service delivered by their contact centres over the telephone and Internet.
“The winners continuously achieved great results and were highly deserving of their accolades,” states CRM Consulting Director, Laurie Smith. “It is tough every year to decide the winners, and we’d like to congratulate every company who entered for their dedicated work within this essential industry.”
The awards raise awareness on the importance of customer service and “provide benchmarking data against which individual performance can be measured, highlighting specific areas of strength and weakness in relation to the performance of other Contact Centres.”
A Winner for Excellent, Customer Service in the Natural Supplement and Skincare Industry
“It is important that we benchmark ourselves against other, leading Contact Centres within New Zealand, as our constant focus is to continue to strive for excellence while addressing and meeting our customers’ needs,” states Tracey Thomson, Xtend-Life International Customer Relations Manager. “It is confirmation from independent, external auditing like this that proves we meet and exceed the customer experience which is an essential part of our success in the natural supplement and skin care industry.”
Xtend-Life Natural Products, Inc. has over 180,000 customers and growing with 14 years of delivering service. Their specially-trained, in-house customer relations team is composed of certified nutritionists and health care advocates who have a wealth of experience to share.
“We greatly appreciate this acknowledgement for our team’s hard work and dedication and will continue to provide well-researched information about the latest and effective natural-health-supplements and formulations for our customers’ specific needs,” states Warren Matthews, Xtend-Life Natural Products Founder and Chairman
An awards ceremony was held at Auckland’s SKYCITY Convention Centre for the winners on Friday, September 19, 2014. Participants were offered comprehensive, customized reports detailing individual performance in the audit criteria for their specific sectors.
To learn more about natural supplements and skin care products based on science, visit www.xtend-life.com.
About Xtend-Life Natural Products (Intl) Limited
Founded in 2000 by New Zealander, Warren Matthews, Xtend-Life is a family-owned business with the mission to provide a foundation for strong health, a better appearance and to enhance the potential for satisfaction and the enjoyment of life. Customers receive guaranteed, exclusive formulas that are made in full compliance with applicable standards at manufacturing and distribution facilities registered with the U.S. Food and Drug Administration (FDA) and compliant with all GMP requirements for dietary supplements. Xtend-Life is a member of the Natural Products Association (NPA) and the Global Organization for EPA and DHA Omega-3s (GOED). All ingredients are purchased from reliable sources and tested extensively to prove their potency and purity. For more information, visit www.xtend-life.com or call 1-888-487-9304.
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