New Improved Enteric Coating System

Hi Charles,
Thank you for sharing these comments.  That is interesting about the gastric influx as that shouldn’t happen.  Each batch goes through the disintegration testing to ensure that they remain stable in stomach acid.  Each batch is not released unless they conform.  We have not had any other complaints on this issue.  However, I will have someone contact you to get more information.
Yes, they are not as smooth as the previous coating.  I will ask our production manager if we could increase the amount of coating and perhaps put the tablet through a polishing process.  We will certainly look into it.
With regard to the aroma, unfortunately we cannot do much about that…unless we can add something like a vanilla essence to mask the herbal aroma.  I will have that checked out as well.
This feedback is valuable,  We know it is a better product but if we can make it more user friendly we will do our best to acheive that.

I received the new coating with no information of explanation.  I didn’t take them for a couple of days until I was able to speak with someone to find out if they were okay to take.  What with the color and smell…I thought they went bad.  I hate the smell, makes me nauseous, but have tried to get used to them. I now have to take them with juice, as it helps to mask the offensive odor and taste when I put them in my mouth.  They go down much harder than the others with the lighter coating.  I have had horrible tasting burps from them which makes me NOT like them.  I never had that problem with the others.  I can’t recommend these new ones to anyone, I find them very difficult to take, and HOPE you will do something different. so I can continue to purchase and use them.

Hi Warren

Can we still order the previous enteric coated TB tablets? When can we order the "new" tablets without smell and gastirc issues. Thanks

If the reason for the change was solely to enhance the delivery system, then it is acceptable to me. People naturally are uncomfortable to the change because aesthetically, the previous version was better. Additionally we are conditioned to the fact that most medicinal tablets are smooth and white. But I am willing to carry on taking them because I believe in their health promoting properties.

I think the "smell" is a small price to pay for a great supplement. I like everything about these vitamins! Any unpleasant smell or taste is gone is seconds, nothing to complain about in my opinion.

My complaint is the colour. They look just like the Male Rejuvenator that I also take. I used to put a day’s dosage of each together in one of the old containers to make sure that I took my quota of each per day. Of course, some days I failed to complete one or the other. But I knew on which one I had fallen down. Now I have to use two separate containers. Furthermore, if I happen to put them on a plate before "bottling" them and I happen to get distracted by the phone or someone, you know what happens after! (God help me if both containers happen to get tipped over on to the plate! That has not happened yet, so I have to be extra careful.) But I am not complaining – too much! I just hope that the colours change again before I get really old and become a nervous wreck trying to remember if I did not put the ‘TB’ into the ‘MJ’ bottle or vice versa. But I will not give up taking them. They are too important to my health.

BUT VARIETY REALLY IS THE SPICE OF LIFE!!!

Just wanted to update.  I recently started taking my latest batch  and these seems way less offensive.  The smell isnt as bad as the first batch, and the color a bit lighter.  I am still taking them with alkaline water in the afternoon only, (in the am I use juice) and have either gotten used to it, or its better, Not sure which, seems to be much better than the first.  Soooo, a big Thank You for taking the time to listen and work in this.  Love the vitamins & WILL refer them to everyone as you make the best products!! 

I just got the new TB Men’s Premo and I enjoy the smell of them. My kids and wife love them and the smell is not a factor, but this may be due to the fact that we eat lots of raw fruits and veggies anyhow and they come in all sorts of shapes, smells and sizes.

No need to reformulate the coating for us, we’re happy with it – no reflux, no vomiting due to smell (can’t imagine doing that unless it smells of poo) no other crazy issues either.
I am considering taking all 7 of the TB Men’s Premo at once… anybody know if this is a bad idea? I noticed WM is doing it, but he’s super healthy!

Hello Warren,


Thank you for nice info on new coating – I was as well a bit confused when I saw first new ampules. In fact, I think smell is nice – at least it gives impression you swallow something "biological" :-)


Dmitri

It may be state-of-the-art enteric coating but my wife and I both prefer the old enteric coating. Yes, the new coating does smell different it smells
unappetizing and makes the supplements far less pleasing to consume. The surface is no longer smooth and for individuals such as my wife who have an aversion to taking and swallowing pills the new rough coating and the unpleasant aroma maybe adequate reason to search for a different supplier for this type of supplement. Additionally, both of us have noticed the new enteric coated supplements do not sit well and tend to induce more gastric reflux, a very unpleasant side effect of the new state-of-the-art enteric coating. Is there any possibility to offer those of us who do not tolerate this new and improved advanced delivery technology in your supplements the original enteric coating produced none of these unwanted side effects?

One thing I liked about the original coating was the fact that it was neutral white with no odour, so there was no sensation to taking them. They were also very easy to swallow.

Hello Warren,

I am a long time customer who had to stop using TB because of the shellfish ingredients.  I was told a year ago that you were changing this to remove shellfish.  I see it is still on the ingredient list.  Do you have plans to remove the shellfish anytime soon.

Thanks,

Many thanks to all of you who have submitted your comments…both good and bad.  I have to admit that I am quite shocked.  I have been taking the tablets with the new coating since we changed over and have not experienced any of the gastric issues that have been raised here.  Yes, they do have an odor which some people find OK but other find offensive.

Bottom line…in light of these comments we will immediately get our team on to working on a solution.  It is not practical to switch back to the other coating as the new system is now embedded in our GMP protocols…but, I am sure we can find a solution and will keep you informed.

I can assure you that there has been no change to the tablets themselves.  The formulation is the same as are all the ingredients.  There was no financial benefit to us in changing to this system, in fact it is slightly more expensive but we did it because it was natural. 

Thanks again

Dear Warren,

Just to let you know that the new improved enteric enteric coating is the best compared to the old one because there’s no any side effects to me. I love the aroma of the tablets. In the old one, I was experiencing a very very little gas reflux.I hope that you don’t change any formulation for this new tablet because of some comments of the customers. Hoping that you maintain its effectiveness and its integrity if you have some formulation’s changes. We all know that the results, side effects, contraindications of any drugs or supplements may vary to every individual user. Thank you.

I agree with Charles comment on the smoothness of the coating. Not as easy to swallow. Those commenting above that the new smell is wonderful must me getting different pills than were getting. Polishing for smoother finish and possibly adding a vanilla flavor, as you suggested above, would probably work best. My entire family liked the previous coating also.

Now that I have read two comments on recent acid reflux a light bulb, in my head, just lit up. I have also had feelings of reflux that I haven’t had for a very long time. Warren, this may indeed be something to look into if many more respond about acid reflux.

I am pleased with the present coating of Diabet-Eze and Arthrit-Eze, although, when I first saw the tablets were different in color than what I was used to, I was alarmed, thinking something was wrong. The smell of the Diabet-Eze tablets was much worse when they were coated white. I have no problem with the smell, really. I am thankful that your team does research and tries to offer the best supplements. If the changes you make are to our benefit, I will be happy to be your customer. Just make sure you inform your customers, before they start thinking something is wrong. I wrote to your customer service and asked for an explanation for the color change, since there was no insert in my order explaining it.

I have taken total balance for years and in the last couple of months have had a increasing problem with acid reflux.  Had been at a loss to explain the change but had not even considered the enteric coating as a possibility and not convinced that it is related, but I will stop taking it for a while and comment later.  Don’t like being off the supplements during the flu and cold season,  they keep illnesses if they occur, milder and shorter lived, so will probably wait till warmer weather.

I have been using TB for 5 years or so with no problems.  The new pills look bad, smell bad, and taste bad.  I hope the overall effect of the change is not also bad.  Also, after reading some of the above comments, I realize that recent experience with acid indigestion and slight queeziness in the gut does seem to correspond with the changeover to the new enteric coating and may in fact be caused by it.

Kane

Hi Wayne,
We are planning to use an alternative for the shellfish component in the next generation which we are working on.  Unfortunately it is not a simple process to change an ingredient these days as we have a large number of compliance issues that we have to deal with even for the smallest change.  This is why we want to make all the updates at one time.  We still have a way to go until the next generation will be complete as it is a big project.  Sorry that it is taking so long. 

Wow Cindy, that’s horrible to hear. I would suggest to stop taking the vitamins right away if it is causing you to throw up.

Dmitri brought up the point of health with this new coating. Well I can easily say that this had a negative affect on me overall. While my reflux did not cause such a negative reaction as Cindy’s I was barely able to sleep at night, causing me to wake up every 15 to 30 minutes. While we might be only a small percentage affected by the new coating the side affects are severe considering this is a product that is suppose to help us.
Warren. You said that you made adjustments to the coating already. You stated that there were a number of compliance issues you had to deal with before making any minor changes? If these changes are made, are they currently in affect currently? Meaning that if I made a purchase or a replacement I would get the newly adjusted version that would prevent the reflux I and others are dealing with.
I would like to say that I believe that you made a wonderful product. In fact I contribute the TB Mens as the reason I didn’t have bronchitis last year, the first time I didn’t have it in 4-5 years. I believed in your product so much I recently got my both my parents to try TB Mens and Womens in the past month and now they are dealing with a product I do not have full confidence in. It’s sad to say, but one of my parents friends ask me to make a purchase for him of TB Mens, but I had to tell him that I wouldn’t because of the negative affects it is now causing me. This friend just went into surgery to have 2 hernias removed from his stomach and I did not want to suggest anything that could possibly make him sick after the ordeal that he has been through the past year.
I do hope that the adjustments made fixes the problem.

My children are complaining that its smell bad too. They want the old kind back. I vomited the first time due to the smell. My sister doesn’t want to take it any more because of the smell. I too notice the gastric side affect. Anyway, I end up just plugging up my nose everyday so I can take these vitamins. Its a sacrifice to keep this body healthy.

OK…an update!

I had our QA department look into several issues which have been raised here.
Firstly the gastric problem that some people have experienced.  To help explain that I need to tell you what we do to test the efficacy of the enteric coating.

After each batch is completed samples are taken into our lab and put through disintegration equipment.  This instrument simulates both the stomach and the upper intestine.  This is done by using liquids which mimic the environment of the stomach and also the upper intestine.  The most important ‘mimic’ is the pH levels.  The pH levels for the stomach and upper intestine are quite different with the stomach being very acid and the upper intestine being slightly alkaline.

The tablets have to be able to remain in the instrument simulating the stomach for a specified period of time without breaking down and then from there into the section simulating the upper intestine…except in this section they have to disintegrate within 30 minutes.

We use a protocol as set out by the British Pharmacopia which is a little tougher than the US one.  If a batch of tablets do not pass they are not bottled or released to customers.

I asked our QA manager to check the records for the batches that had already been released and let me know the results.  This is because we can measure by how much they pass.  Bottom line is that the initial batches although they all passed comfortably may be marginal if someones stomach had a higher pH than normal.  For example, if they have taken an antacid before taking the tablet, or another calcium supplement, of had taken it with water which was somewhat alkaline.

The previous coating had a greater tolerance to lower acid levels in the stomach (higher pH) which would account why no one had an issue with that coating.  So, we have since done some further testing to increase the point that the tablets break down.  In other words to cater for those people whose stomach acid levels may be lower than normal.  We successfully achieved this by a number of adjustments to the process.

So, in future batches we don’t expect gastric issues will be a problem for anyone, and it does only seem to affect a very small percentage of customers, but we don’t want it affecting anyone.  In the meantime if you do experience a gastric issue the best way to avoid it is to ensure that you don’t take it with an antacid, or a calcium supplement, or drink it with alkaline water.  Another thing to consider would be to put a little cider vinegar in a glass of water and take the tablets with that.  The cider vinegar is also good for you, and being acidic will help keep the tablets intact as they pass through the stomach.  

With regard to smoothness we experimented with putting additional enteric coating on the tablets and tumbling them in our enteric coater for longer to help make them smoother.

Concerning the herbal smell, that is more problematic as the vanilla and peppermint oils are not compatable with the enteric coating which is water based.  But, we will continue to monitor this and look for solutions should it continue to be a real problem.  Personally I don’t have an issue with it because it smells like the raw herbals, but I understand someone who has been used to the old coating would notice it if they were not used to raw herbals.

I’ve been taking your supplements since 2004. I’m from the generation of kids from the ’50’s who were forced to take a teaspoon of cod liver oil every day so I’m sure as heck not going to complain about ‘smelly’ or terrible tasting tablets. I can put two Total Balance, two Omega 3’s, three Neuro-Naturals as well as one Sytrinol supplement in my mouth, take some water, swish them around and swallow them all in one shot. Other than one or two repeats from the fish oil, (which never happened with the old formulae), no problems. I’m here at this moment feeling an ‘old style coating’ tablet of Total Balance to a ‘new stinky coating’ of Neuro-Natural and for the life of me I just can’t tell the difference smoothness wise. Smell wise, oh yes there is a difference. Can I live with it? Sure can. Can kids live with it? Doesn’t sound like it.

Thanks for the explanation Warren. I was another customer that emailed customer service concerning the new coating.


One thing that I read in the comments was acid reflux. I actually had acid reflux for a week when I started taking the new coated tablets, but it never occurred to me that it could have been the cause. I don’t normally have acid reflux, only other time was when I was taking a Z-Pack (antibiotic regime) and the reflux was a side effect, though not listed on the box… I’m only taking about 2 TB men a day and the problem seems to have gone away.


Also, I ordered TB women for my mom and when she started taking 4 a day she experienced bloating. She is very weight and appearance conscious so she noticed the several inches added to her waist line immediately. She has also lowered her intake of TB women to 2 a day and says the bloating went away.

As with most others I do agree on the point of smell and texture. I liked the older coating better. I would advice taking a survey of your customers to see which one they like better and look into switching it back when the new generation comes out, like you said, it’s easier to make all the updates at once.

Thanks again everyone for your comments…both positive and negative. 

A comment which was raised earlier that concerned me was about the lack of notification to customers regarding the new coating when the orders were received.  That was odd because we set up a system in which an insert was placed within each order that included a product with the new coating in.  However, I didn’t want to comment on it at that time before I had an investigation done.  We now know what happened and it is an IT error.  I’ll explain.

Our programmer set up some code in our customer service program which would recognize when a customer receives the new coating for the first time.  That would automatically include on the invoice an ‘insert’ explaining the new coating to be included.  Then our distribution staff would then be aware of it and include it in the package.  It was working well when it was tested and monitored over the first week or two, but it appears a ‘bug’ got into the system and occassionally it didn’t recognise a customer who should have got an insert, and as such did not include it on the invoice.

Our apologies for that.  We thought we had it right but we didn’t.  :(

I will be commenting in a few days about the other issues raised by various commenters..still investigating.  Thanks

 

To be clear, my kids take the Children’s version and my wife has the TB Women’s Premo’s.

Hello,
I think the main argument to consider is whether the new coating is better or worse for health. This is what Warren Matthews wrote:

"we made the transition to the Nutrateric II system because we believe it is the best and most natural enteric coating material on the market. Most of the ingredients are extracted from plants." With all respect to people with negative experience, we spend money on supplements primarily for health reasons rather than for pleasant sensations in the mouth.

I really like the new improved enteric coating system compared to the previous one.

Warren,

Was the previous coating aqueous-based? Or is it new to the current coating?

I understand xtendlife tests the tablets under stomach and small intestine conditions, but do the tests presoak the tablets in water to simulate them in the mouth with water? Since the coating is aqeuous-based, water should dissolve the tablet, and I’m unsure of how that would affect its survival time in the stomach.

I also post this to point out a potential issue with the aqueous-based coating:
The other day I was taking the vitamins at work, but I didn’t have enough water to down the last tablet. However, the last tablet along with some warm water (of an amount I found to be uncomfortable for downing the tablet with) was sitting in my mouth for 30-60 seconds while I walked to the water cooler. By the time I got more water, I had trouble swallowing the tablet. It felt like it had "melted" a bit (like how uncoated pills do after sitting in your mouth for too long) and had become rougher and harder to swallow.

I have not tried that again, as it was a rather unpleasant experience, but I hypothesize that the coating was dissolving while sitting in my mouth with warm water for 30-60 seconds. With the previous coating, I have had incidents where I needed to get more water, but I do not recall the tablet dissolving in my mouth, as this new coating did.


Ernest

I have been a very satisfied customer for a couple of years now with absolutely zero complaints. The new coating on the vitamins has been a great challenge for me. Some mornings after taking my vitamins, I have such a strong reflux reaction that I actually throw up loosing all the vitamins.
Is there a way that I can order the Women’s Premium with the old coating?
Thank you.
Cindy

I recently recieved a bottle of the new Diabet-eze, are you telling me nothing is changed except the coating, I’ve seen no proof in fact:

The old Diabet-eze smelled like dirty old shoes,
The new Diabet-eze smells like an herb,

I believe the recipe has changed and I don’t believe it is for the better, I do not have an old bottle to compare it to unfortunately so I cannot prove that. But I believed your product was great before!

Frankly I find the attitude of were not changing back quite stubborn: in spite of what all your customers seem to be saying, have you ever heard the saying " persecption is everything"

How’s that working for you!

I really hope positive changes are made in this coating and we all are able to get the new one.  I can’t stomach the thought of another bottle of these "new" coated vitamins.  I am a HUGE drinker and believer in alkaline water throughout the day, and having other time released medication that I cannot take with alkaline water is difficult to fit in, now having to take my fish oil pills, and vitamins 2x a day makes it almost impossible. As you know, you have to wait 30-60 minutes after  taking these pills before I can drink alkaline water, as well as not drinking before & after meals.  There arent enough hours in the day to fit it in AND drink enough of the proper water.  I also researched for years before finding the perfect vitamins for me and my family. When I found Xtend life, I was thrilled.  My family will no longer take them and I can not recommend them to my friends when they ask WHY I feel so good all the time..  Thank you for looking into this matter, I only hope we can have the wonderful experience we had before the new & improved vitamins.  The reflux is horrible, I am a thin person with no health problems and this is something I dont want to experience twice a day…

I’ve used the new coating now for a couple of months and have noticed no side effects. They are not as smooth as the old coating, but that is not a problem for me. I did notice that they smell different, but that too does not bother me.

It was a shock when the new coating first arrived as I was one of the people who did not get the notice that the coating was changing—I contacted Xtend Life and immediately was assured that the new coating was fine.

Warren, your looking into and addressing these suspect issues are to be commended. Prior to purchasing our family supplements from XtendLife I searched exhaustively for supplement sites with thorough, in depth, information on the benefits of their supplements. I found absolutely NONE. What I did find, constantly, was the barrage of "buy these for better health". XtendLife is my families one stop shop because of the in depth explanation and expansive attention to all health issues and questions without pushing a sale of their supplements. I’m a firm believer in XtendLife’s complete "balance" approach—-it’s common sense! Warren, if you do address smell of the new coating don’t use peppermint as that causes gastric issues. With all the investment scams in the world today it’s natural to question many things that we all do, supplements included. Life, however, involves alot of trust in people. I’m a believer in supplements and my TRUST points to XtendLife.


Great job Warren,

Ron

To Ralph C.,

I had an old bottle of TB Mens and saw that there were slight changes on 1 or 2 of the ingredients. Just a mg here and there. 99% of it was the same.
I do feel like they should have put the new coating information on the order page so people knew ahead of time. I know he says that they were meant to be shipped out with the info, but that didn’t work out as planned. It’s just the initial shock/confusion of the change can be easily avoided.

As a quick follow on, with reference to the "smell" of these things. Come on guys and girls, seriously! You have the best product on the market and you are complaining about the smell? Seriously people Let’s please get a grip!

my husband does a great deal of belching upon taking the cardio clean. What should he do ?

I have been using the men’s nutrients for nearly a month now and cannot understand what on earth these complaints are all about! It strikes me that there is more an element of people being "set in their ways" as opposed to a genuine problem. Sure, you won’t be able to suit everyone’s needs as no one two people are the same, and the fact that the chairman of the company is responding and surveying these questions is of the highest caliber of service. However, from my experience, there has been NO problems with this coating; I take it on an empty stomach first thing in the morning with water. If people are having an adverse effect to these pills, maybe they should stop taking them in the incorrect manner; I feel "operator error" may also be a choice phrase. Please keep up the superb products and customer service, a true joy to behold.

Best wishes,
James

I agree with Trail that no need to reformulate the new improved coating because I never have any side effects since taking this new coating.

Cindy…and others who have had a reflux effect. If you are not taking the Total Balance with a calcium supplement then ensure that the water you are using is not alkaline. If you suspect that it is then add a little cider vinegar to it and that should resolve the problem. Additionally if you take them immediately before food that should also resolve the problem.

However, taking it with food will reduce slightly the efficacy of some of the ingredients but not to a serious degree. In the meantime for those customers who have had a reflux problem please drop a note to our Customer Relations Manager
<a href= mailto:chantal.uden@xtend-life.com >chantal.uden@xtend-life.com and she will ensure that we put a complimentary bottle in with your next order, and also ensure that you receive the latest possible batch.

Someone mentioned that we were being stubborn in not switching back to the old coating. That is not the case. The overwhelming majority of our customers are not having a problem and what we are trying to do is to make adjustments so those who are having issues no longer have them. It is a much superior coating and in keeping with our philosophy of producing products as natural as possible.

As a follow up, I just had to go and smell my supplements. I did not know there was a problem with the smell. I have smelled earlier versions long, may be years, ago. I must admit that I would not want to carry these about around my neck day after day and inhale the odour, though I am sure that I would get accustomed to it. So the smell is not a problem for me because I do not smell them. I simply swallow them. And I do not have acid reflux problems. I sympathise with those who do because I have experience with what that does to sufferers. My only bug is to make sure that I consciously separate TB from MR because the colours are identical and I have to take them at different times – one on an empty stomach and the other with or after food.
Finally, Warren, your company produces the best (that I have found) and I will live with them for the foreseeable future. I have no regrets after all the years with Xtend Life.

I totally agree to you Dmitri. I also believe that the new improved enteric coating system is more effective than to the old one.

I really hope positive changes are made in this coating and we all are able to get the new one.  I can’t stomach the thought of another bottle of these "new" coated vitamins.  I am a HUGE drinker and believer in alkaline water throughout the day, and having other time released medication that I cannot take with alkaline water is difficult to fit in, now having to take my fish oil pills, and vitamins 2x a day makes it almost impossible. As you know, you have to wait 30-60 minutes after  taking these pills before I can drink alkaline water, as well as not drinking before & after meals.  There arent enough hours in the day to fit it in AND drink enough of the proper water.  I also researched for years before finding the perfect vitamins for me and my family. When I found Xtend life, I was thrilled.  My family will no longer take them and I can not recommend them to my friends when they ask WHY I feel so good all the time..  Thank you for looking into this matter, I only hope we can have the wonderful experience we had before the new & improved vitamins.  The reflux is horrible, I am a thin person with no health problems and this is something I dont want to experience twice a day…

Since reading this blog and learning how beneficial it is to drink alkaline water, I would like to start doing so for myself and family. I’ve researched a little on the internet and found some Ionizers to purchase, not cheap. I also read that you can make alkaline water by adding baking soda to your tap water. I wanted to ask if anyone else uses this method or uses one that they can recommend. Also if anyone can recommend a quality Water Ionizer? This may not be the best place to post this question….however, this is where I read many commenting on ‘alkaline water’ and I’m so glad I took the time to read this blog, I learned something new!


Thanks Warren and to all those working to help us stay healthy AND happy! Our family loves Xtend Life!

Penny, the best solution for you would be to take all your daily dose of Total Balance as soon as you arise in the morning…using non alkaline water. It is the alkaline water that is causing you the problems as it does not enable the enteric coating to do its job. This is because it will start breaking down in an alkaline environment which is what it is designed to do. You could have the tablets in this form even if it is not long before breakfast.


I would be inclined to reduce the amount of alkaline water that you drink and replace some of it with ‘neutral’ water, or even slightly acid water with cider vinegar. I usually drink one glass a day in the morning when I get up with a cap of cider vinegar in it. If the acid environment of the stomach is diluted to much it will interfere with the digestion process of foods and you get the benefits of some of the nutrients.

There is no problem taking them all at the same time. As a matter of fact I have started doing just that…taking my 7 tablets of Total Balance altogether as soon as I arise because of convenience.

Hope this works for you.

Warren, just wanted to say that I love the new coating! Not only that but I love the smell as well…. Kind reminds me of Ovaltine…LOL. But most importantly I commend you and your team for listening to your customers and trying new ways to improve you product. I’m do glad I’m back to ordering again now that I’m able to.

Best Regards to you and you staff,
Alex Macioce

Hello Warren.  You stated in a Feb. 3, 2012 post, "<span id= x_ctl00_ctl00_Content_Holder_Content_Column_Holder_BlogPosts1_ctl00_ctl00_commentsList_ctl00_commentsRepeater_ctl12_anonCommentContainer_ctl00_text >There was no financial benefit to us in changing to this system, in fact it is slightly more expensive but we did it because it was natural." 


<span class= x_cc_body_text >I have been reading about the Enteric Coating system on colorcon.com and have copied and pasted this right from their website:


 "Nutrateric II delivers greater cost efficiency, by reducing coating process time; using standard processing equipment, with enteric protection achieved at low levels of coating. Nutrateric II adds value to your product".  


I am all about health, which is why I take your products, but this decision to switch seems more about the bottom line resulting in unhappy customers. 

I too am a long term customer who has always LOVED the TB Women’s. My children have always happily taken the TB Children’s. I find the new coating unpleasant but not unbearable. I do experience some "aftertaste" during the day. My children are now complaining bitterly about the taste and smell of the tablets. They do not eat a highly processed diet – lots of raw veggies and fruit but still find the taste and smell very unpleasant. If this new coating is better for health, that is great, but is there some way to make it as enjoyable to take as previous versions?

I really hope positive changes are made in this coating and we all are able to get the new one.  I can’t stomach the thought of another bottle of these "new" coated vitamins.  I am a HUGE drinker and believer in alkaline water throughout the day, and having other time released medication that I cannot take with alkaline water is difficult to fit in, now having to take my fish oil pills, and vitamins 2x a day makes it almost impossible. As you know, you have to wait 30-60 minutes after  taking these pills before I can drink alkaline water, as well as not drinking before & after meals.  There arent enough hours in the day to fit it in AND drink enough of the proper water.  I also researched for years before finding the perfect vitamins for me and my family. When I found Xtend life, I was thrilled.  My family will no longer take them and I can not recommend them to my friends when they ask WHY I feel so good all the time..  Thank you for looking into this matter, I only hope we can have the wonderful experience we had before the new & improved vitamins.  The reflux is horrible, I am a thin person with no health problems and this is something I dont want to experience twice a day…

Kelly,  Enagic is the only machine that will give you the health benefits in alkaline and orp that you need.  It is a certified medical device in Japan & Canada.  Please feel free to email me pabm13@gmail.com   and I will email you links to further your research before wasting your money on other ionizers.  And as far as price goes, what price is your health worth? 

Ernest, the previous coating was also aqueous based but because it had different types of polymers in it the coating was smoother. The current coating does become sticky if it is kept in the mouth instead of swallowing immediately. Ordinary water will not dissolve the tablets though, but alkaline water will.